Terms and Conditions

These terms apply to work we carry out for you as a customer. They sit alongside the written quote we give you for your job. If anything in your quote is different from these terms, the quote takes priority. AB Roofing London (“we”, “us”) is a roofing contractor serving London.

1. Quotes and estimates

• Quotes are free and are given in writing after we have inspected the property or been given enough information to price the work.
• A quote is valid for 30 days unless it says otherwise. Prices may change after that, or if the work described changes.
• A quote covers only the work listed in it. Hidden defects, such as rotten timbers or battens found once the covering is removed, are quoted separately before we carry on.

2. Booking and deposits

A job is booked when you accept our written quote. For larger jobs we may ask for a deposit before ordering materials or starting work. Any deposit, and the schedule for further payments, is stated in the quote. Deposits go towards the agreed price.

3. Your right to cancel

If you accepted a quote away from our premises, for example at your home, or by phone or email, you normally have 14 days from the day you accept it to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, tell us clearly in writing, for example by email to [email protected].

If you ask us to start work within the 14-day period, we will ask you to confirm that in writing. If you then cancel, you must pay for the work done up to the point you told us you were cancelling, and for any materials already ordered that cannot be returned. If the work is finished within the 14 days and you asked us to start within that time, you lose the right to cancel once it is fully completed.

4. Payment

• Payment is due as set out in the quote. Unless it says otherwise, the balance is due on completion.
• We accept bank transfer and, where agreed, card payments. We will give you a receipt or invoice.
• If an invoice is not paid on time, we may charge interest at the rate allowed by the Late Payment of Commercial Debts (Interest) Act 1998 for business customers, and we may suspend further work until it is paid.
• Materials supplied remain ours until they have been paid for in full.

5. Access, permissions and services

• You agree to give us safe access to the property and the work area, with water and power where we need them.
• You are responsible for any planning permission, listed building or conservation area consent and landlord, freeholder or party wall agreements the work needs, unless our quote says we will arrange it. Scaffolding and any licences are included in the quote where needed.
• Please tell us before we start about buried cables, pipes, drains, tanks and anything else that might be under or near the work area. We will take reasonable care, but we cannot be responsible for services that are not marked or that we were not told about.
• We will tell you if we find something unexpected, such as poor ground, hidden damage or contamination, that changes the work or the price.

6. Changes to the work

If you ask us to change the work after you have accepted the quote, or if the work needs to change because of conditions we could not see beforehand, we will explain the change and its cost before we carry it out. Changes are agreed in writing, including by email or message.

7. Timing and weather

We will give you start and finish dates in good faith, but work done outside is affected by weather and conditions. Roof work cannot safely be done in high wind, heavy rain or ice. We attend emergency call-outs as soon as we reasonably can. We will tell you as early as we can if the dates change, and we are not responsible for delays outside our reasonable control.

8. Materials

Tiles, slates and other natural or manufactured materials vary in colour and texture, and new materials weather in over time, so they may not match the existing roof exactly. If we suspect asbestos-containing materials, we stop and arrange testing and licensed removal before going on.

9. Quality and guarantees

We carry out our work with reasonable skill and care and in line with the quote. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill, and if they are not, you are entitled to ask us to put it right or to a price reduction. Any guarantee we give for particular work is stated in the quote. Guarantees do not cover damage caused by misuse, neglect, lack of maintenance, other contractors, movement of the ground or building, or events such as storms and flooding.

10. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Otherwise, our liability to you is limited to the cost of putting right the work, and we are not liable for indirect or consequential loss.

11. Complaints

If you are not happy with any part of the work, please tell us straight away by phone on 020 7946 0958 or by email to [email protected], with details and photographs if you can. We will acknowledge your complaint promptly, look into it and tell you how we propose to put things right. If we cannot agree, you may use an alternative dispute resolution service, and you keep your legal rights.

12. Your information

We use your personal information as set out in our privacy policy, and cookies as set out in our cookie policy.

13. General

These terms, and any dispute connected with them, are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live in Scotland or Northern Ireland you may bring proceedings in your home courts. If any part of these terms is found unenforceable, the rest remains in force. We may update these terms from time to time; the version in force when you accepted your quote applies to your job.